Frequently Asked Questions

Prices for a package ski holiday vary depending on whether you’re looking for a group holiday or a solo holiday and what time of year you’re looking to go. If you head to the slopes in peak season you’ll pay a little more for the hustle and bustle than if you join us in resort during the quieter weeks of the season.

Browse our ski resorts, chalets, or seasonal holidays and call us on 01252 365490 or contact us to create your bespoke ski holiday package.

First time skiing? We’ve got you! For your first time skiing, you’ll need:
Goggles
Gloves
Layers of moisture-wicking clothing

Ski socks

A buff

All the practical items… and maybe a hip flask!

You’ll also need all the ski equipment, which you can of course, hire with us.

February is a favourite month for ski lovers across Europe as the weather is great and it coincides with school holidays. Skiing outside of this time is just as enjoyable and challenging on the slopes, with a bit more space to explore the surrounding areas and enjoy the apres ski in peace. 

Our ski holidays include return flights and transfers, accommodation in an incredible ski chalet. You’ll also receive 6 days of 3 course dinners served with French wine, 5 mornings of cooked breakfast and 6 days of freshly baked afternoon tea.

Package ski holidays are great for novice and experienced skiers alike. From group lessons for all the family, to one-to-one tuition with experienced ski instructors. A ski lesson can have you falling in style to rushing the slopes in no time. Ski Vertigo package ski holidays can include lessons for adults and children. Contact us to add ski lessons to your booking!

You can hire all your ski equipment including, skis, snowboards, poles and helmets as an additional extra on your Ski Vertigo holiday. There are also outlets that exist that do a hire service for clothing and renting your clothing represents a huge saving over purchase, though it’s not something we can book for you.

We do have Wi-Fi in all of our ski chalets, however being up in the mountains our Wi-Fi speed is generally slower than you will be used to at home. This means streaming can be difficult. But who needs streaming when you’ve got the glorious slopes on your doorstep!

Sending and receiving emails and messages is usually fine as well as internet browsing.

The construction of many of our buildings also means that the Wi-Fi is generally limited to the living room areas. We are continuously investing in routers and boosters to improve the service, but sometimes you may experience intermittent service and this is beyond our control.

Toiletries, towels, bed linen, cot sheets, and bedding are provided in all our ski chalets. Bathrobes and slippers are provided in all chalets with a hot tub, sauna or steam room. Towels are changed once during the week, if you wish.

Our chalet menus have been carefully designed by our Executive Chef to serve our guests with imaginative and great-tasting cuisine. Our ingredients are sourced locally whenever possible and all our chefs are proud of what they create.

Our catered ski chalet service includes 5 days of cooked breakfasts, 6 days of afternoon tea and cakes, 6 evenings of 3-course meals including aperitif, canapés plus wine and coffee.

Vegetarian meals can be served. This must be reserved at the time of booking and not later than four weeks before departure. Other special diets including gluten-free, dairy, and wheat-free can be provided. This must be confirmed to us at the time of booking at a charge of £49 per person.

All dietary requirements or allergies must be confirmed at the time of booking or in writing not later than four weeks before departure. Please contact our team for more information and amend your booking.

All of our holidays include return shared transfers from Lyon Airport to the resort. You will be advised of your departure time from the chalet whilst you are on your holiday. This is likely to be around three hours before your scheduled arrival time at the airport, depending on which resort you are staying in, the weather and traffic conditions.

Ski Vertigo chalet staff day off is on Wednesdays, although chalet staff day off may change to accommodate Christmas Day and New Year’s Eve. You will be informed of this at the time of booking.

In exceptional circumstances e.g. illness, the day off may be altered but you will be informed of any changes by your Resort Manager.

On the chalet staff’s day off, your breakfast is laid out ready for the morning and afternoon tea is also prepared in advance. We ask that guests clear up afterwards and leave the kitchen ready for the staff the next day. Guests are asked to eat out in the evening and not use the kitchen facilities in the chalet.

We are sorry that you have left something behind on your holiday, we’ll try our best to find the item and assist in returning them to you as soon as possible. Please complete a lost property form, found under ‘useful links’, with as much detail as possible. If your item is found, you will need to arrange a courier collection at your own expense due to increased customs charges and paperwork in the UK and overseas.

Our overseas team will securely package the item, provide the weight and measurements for customs documentation, and assist in arranging collection from an appropriate overseas address. An administration fee of £10 will apply and must be paid upon confirmation that the item has been found.

Please complete this form.

All our holidays are inclusive of return flights and transfers, but you are under no obligation to use them, though we are unable to offer you a discount if choose not to travel with us. If you choose to make your own way to and from the chalet, that’s absolutely fine, just let us know your plans and our resort team will prepare for your arrival.

No, you are able to book a Ski vertigo chalet for shared occupancy and enjoy the experience with fellow skiers and snowboarders. If you are interested in booking a chalet for sole occupancy, contact us and let us know as we may be able to offer you a discount per person!